Your use of this Website and/or our Services is subject to these Terms and Conditions. By accessing this Website, placing an Order, purchasing any Service, or making a payment to us, you agree to be bound by these Terms and Conditions.
If you do not agree with these Terms and Conditions, you should not use this Website or purchase our Services.
You must be at least 18 years of age and legally capable of entering into a binding contract to purchase Services from us. By placing an Order, you confirm that you meet these requirements.
These Terms and Conditions, together with any Order confirmation, invoice, proposal, service agreement, or other terms expressly agreed in writing between you and us, form the agreement between you and Kennington Publishers.
“Website” means the website operated at kenningtonpublishers.co.uk and its associated webpages.
“Customer,” “Client,” “You,” or “Your” means the individual or organisation purchasing or using our Services.
“Company,” “We,” “Us,” or “Our” means Kennington Publishers, the business providing the Services described on this Website.
“Services” means any book publishing, editing, proofreading, formatting, cover design, illustration, marketing, distribution support, consultation, or other related services purchased from us.
“Order” means a request to purchase Services from us that has been accepted and confirmed by us through the Website, email, telephone, invoice, proposal, written agreement, or another agreed method.
We provide professional book publishing and related services according to the scope, specifications, timelines, and deliverables agreed with the Customer.
Specific details of the Services, including pricing, delivery schedules, revision terms, and deliverables, may be set out in an Order confirmation, invoice, proposal, or separate written agreement.
You are responsible for providing accurate information, content, materials, instructions, approvals, and feedback reasonably required for us to perform the Services.
Any estimated delivery dates are based on the information available at the time the Order is accepted. Delays caused by the Customer, third-party platforms, events outside our reasonable control, or requested changes to the scope of work may result in an extension of the delivery schedule.
An Order becomes binding when we confirm acceptance of the Order and, where applicable, receive the required deposit or payment.
Prices and payment schedules will be communicated before the Customer confirms the purchase. Payments may be accepted through the payment methods made available by the Company.
You agree to provide accurate billing and payment information and confirm that you are authorised to use the selected payment method.
Unless otherwise agreed in writing, work may not begin until the required initial payment or deposit has been received.
You confirm that you own, control, or have obtained all necessary permissions and licences to use any manuscript, text, image, illustration, trademark, design, or other material supplied to us.
You must not provide any material that infringes intellectual property rights, privacy rights, confidentiality obligations, or any applicable law.
You are responsible for reviewing drafts, proofs, designs, manuscripts, and other deliverables and providing approvals or revision requests within a reasonable period.
We will provide revisions in accordance with the package, proposal, Order confirmation, or written agreement applicable to your purchase.
Revision requests must remain within the originally agreed scope of work. Requests for additional services, substantial changes in direction, or work outside the original scope may be subject to additional charges.
You retain ownership of the original materials that you provide to us.
Subject to full payment of all amounts due, ownership or usage rights in final custom deliverables created specifically for you will be transferred or licensed to you as specified in the applicable Order, proposal, or written agreement.
We retain ownership of our pre-existing materials, internal processes, software, templates, tools, methods, know-how, and other intellectual property that was not created exclusively for the Customer.
Some Services may involve third-party platforms and service providers, including online retailers, publishing platforms, printers, distributors, payment processors, advertising platforms, or other external providers.
Third-party platforms operate under their own terms, policies, eligibility requirements, review processes, fees, and procedures. We do not control and cannot guarantee acceptance, approval, publication, rankings, sales, reviews, distribution, or continued availability on any third-party platform.
We do not guarantee any specific level of book sales, revenue, profit, rankings, reviews, audience growth, publicity, media coverage, or other commercial results from the use of our Services.
Any estimates, projections, examples, or discussions regarding potential results are provided for general informational purposes and do not constitute a guarantee.
Nothing in these Terms and Conditions is intended to exclude, restrict, or limit any rights or remedies that cannot lawfully be excluded under applicable UK consumer protection law.
If you request cancellation before we have started providing the Services, you may be entitled to a refund of amounts paid, less any reasonable costs already incurred where permitted by law.
Where applicable consumer law provides you with a statutory cancellation period, you may request that we begin providing the Services before that cancellation period expires.
If you expressly request that the Services begin during the statutory cancellation period and later exercise a valid right to cancel, you may be required to pay a proportionate amount for Services supplied before you notified us of your cancellation.
Where the Services have been fully performed following your express request and acknowledgement, your statutory right to cancel may be lost where permitted by applicable law.
If you cancel an Order after work has started and no statutory cancellation right applies, any refund will be assessed based on the Services already performed, work completed, resources allocated, third-party costs incurred, and other reasonable costs associated with the Order.
We will provide details of any applicable refund or outstanding balance following our assessment of the work completed up to the cancellation date.
We aim to provide our Services with reasonable care and skill and in accordance with the agreed requirements.
If you believe that the Services do not conform to the agreed requirements, you should contact us and provide reasonable details of the issue.
Where appropriate, we will be given a reasonable opportunity to correct, revise, re-perform, or otherwise remedy the affected Services.
If we are unable to remedy the issue within a reasonable time or without causing significant inconvenience, you may be entitled to an appropriate price reduction or refund in accordance with applicable UK consumer law.
If we fail to provide the Services within an agreed deadline or within a reasonable time, you should contact us and allow us a reasonable opportunity to resolve the delay, unless the timing of performance was essential under applicable law or expressly agreed as essential before the Order was placed.
We will not be responsible for delays caused by the Customer, requested changes, failure to provide required information or approvals, third-party service providers, events outside our reasonable control, or other circumstances for which we are not legally responsible.
Refund requests should be submitted promptly after the issue arises and should include the Customer’s name, Order details, reason for the request, and any supporting information reasonably required to assess the request.
Approved refunds will be processed using the original payment method where reasonably possible and within a reasonable period.
Subject to your statutory rights, a refund may be refused or reduced where:
Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
Subject to the above and to applicable law, we will not be liable for indirect or consequential losses, loss of anticipated profits, loss of business opportunities, or losses caused by circumstances outside our reasonable control.
If you have a complaint regarding our Services, please contact us using the contact details provided on our Website. We will make reasonable efforts to investigate and respond to complaints within a reasonable period.
We process personal information in accordance with our Privacy Policy and applicable UK data protection laws.
You should review our Privacy Policy to understand how we collect, use, store, protect, and disclose personal information.
We may update these Terms and Conditions from time to time. The updated version will be published on this Website with the revised effective date.
Changes will not normally affect Orders already accepted before the updated Terms became effective unless required by law or agreed between you and us.
These Terms and Conditions are governed by the laws of England and Wales.
If you are a consumer, you may also have the right to bring legal proceedings in the courts of the part of the United Kingdom in which you live, including Scotland or Northern Ireland, where applicable.
If you are acting in the course of a business, trade, or profession, the courts of England and Wales will have exclusive jurisdiction over disputes arising from or relating to these Terms and Conditions, unless otherwise agreed in writing.
If you have any questions, complaints, cancellation requests, or refund requests regarding these Terms and Conditions or our Services, please contact us using the contact information provided on our Website.
Our Phone 0744 134 0502
Our Email info@kenningtonpublishers.co.uk
Office Address: 156 Great Charles Street Queensway, Birmingham, B3 3HN, United Kingdom
Updated Date: 09th July 2026
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